Services

We appreciate you considering Kay Parks Auto Body Repair Tacoma your number one in car rebuilding services. With so much being said, we have to get into the real business. This is where we outline our capabilities in form of the services we offer. These are not just services but the best services you will be happy with. Many are the cases we receive on daily basis and each of these require a particular different attention or approach. This is what sets us apart from the other companies. At Kay Parks, we first do the assessment of the car to bring all the problems your car is having on the table. Work will then start from this stage.

Insurance cases

There has been some confusion about insurance companies recommending auto rebuild companies for the clients. Just to make our customers aware: every person has the right to choose the company to seek services from. You don’t have to keep to the recommendations these insurance services would offer you especially when you don’t trust the company.

Below is the outline of the services we offer…

Collision Repair

Your car is not done once you are involved in an accident. It’s only the various parts that are damaged. We will help you replace these parts and rebuild the car in general so that it will not be any different from the new ones. This service comes with some lesser charges compared to if you were to buy a new car. We have been dealing with these accident cases and our customers are happy about what they got as the results of our service. You perhaps need to be happy as they are.

Car Detailing Service

Our detailing services are like no other. They are accompanied by the repair services so that the car comes out new. It starts with the removal of the painting of the unpainted surfaces or scratches, restorations and then thorough cleaning. Both the inside of the car as well as the exterior side are detailed to perfection. The car will seem to have a new life from this stage on.

Glass Replacement

You can’t imagine your car without a glass or you placing some polythene on the glass because of a broken glass. It looks garden style. We however can help you with your little problem and no one will not the change. We will fix a new glass widow for you as we do with the collision cases and your car will be good to go.

The list is long. There are still very many others services you will get at the Kay parks. These will include; dent repair, claims service in full, computerized estimates, repair warranties, car rental support among others.

If your case is not mentioned here, it doesn’t mean that we don’t have it, contact us and we will solve it. Customers should also know their role and rights so as to work peacefully.

Things to Be Aware of to Insure Speedy & Problem Free Service

1

Please be aware of your deductible and the amount (if applicable).

This company does not participate in covering insurance deductibles. Covering an insurance deductible constitutes insurance fraud.

2

Paying for and releasing your vehicle.

If an insurance company is involved with your repair and you have not received an insurance check prior to leaving your vehicle with us, contact your insurance company. All balances must be paid in full before the vehicle is released.

3

If you have an insurance draft, please note to whom the draft is made payable.

Draft must be endorsed by all payees listed on the front of the draft before the vehicle can be released. If the check is made payable to you and your finance company, you must make arrangements to have the draft endorsed by named parties prior to picking up your vehicle.

5

When your vehicle is ready for delivery

When your vehicle is ready for delivery, someone from our office will notify you of repair completion. If, for some reason, you will not be able to pick up your vehicle and will have someone else pick it up for you, please notify our office. If you have any questions about repairs, please don’t hesitate to contact us.

6

We will always work to have repairs completed in a timely manner.

However, there are occasions when there may be a delay due to unforeseen damage and/or backordered parts. We will do everything possible to assure a speedy repair with a continued commitment to quality.

Customer Rights

You are entitled by law to the following:

1

A written estimate for repairs which will cost more than $100, unless waived or absent face-to-face contact.

2

Return or inspection of all replaced parts, if requested at time of repair authorization.

3

Authorize orally or in writing any repairs which exceed the estimated total presales tax cost by more than 10%.

4

Authorize any repairs orally or in writing if your vehicle is left with the repair facility personnel, if you have authorized a repair in accordance with the above information, you are required to pay for the costs of the repair, prior to taking the vehicle from the premises.